Congress Overview
Keeping safety in mind, the Patient Experience Excellence Congress returns this year in a Virtual Platform due to corona virus pandemic with exciting new content and a fresh new line-up of top global and regional trendsetters. These diligently selected experts will share their knowledge on innovation in healthcare delivery and how to spark change in the experience era. Experience leaders are in a unique vantage point to share their insights – and the time has come to take lead and help usher in the emerging realm of healthcare revolution.
Central Themes
This year, program will lean more towards understanding experience touch points, the innovation required to break down silos and reinvent pain points, and learn more about new and exciting experience innovations in the following domains:
High reliability: culture & reliability
Quality & Clinical Brilliance
Caregiver Wellbeing & Engagement
Innovation & Digitisation
Patient, Family & Community Empowerment
Healing Facilities
Design Thinking & Co-Creation
Engrained Compassion & Empathy
Metrics & Measurement: Journey Mapping
Nursing Shared Governance Toolkit
Who Should Attend
The conference will gather healthcare decision-makers and innovators who are committed to enhance person-centred care delivery initiatives:
Hospitals & Providers
Public & Private Hospitals | Clinics (Primary, Secondary & Tertiary) |
Ambulatory Services | Rehabilitation Centers | Pharmaceutical
Government & Academia
Health Ministries | Industry Associations | Research Institutes |
Health Authorities | Accreditation Body
Payers
Public & Private Insurance Providers
Job Titles
- Strategic Leaders – President /CEO/COO /CIO/ VP
- Chief / Director – Nursing
- Chief Medical Officer
- Director – Health Informatics/IT
- Director/Head/Manager/Officer – Patient Experience
- Patient Care/ Patient Relations/ Patient Service /
- Patient Engagement / Patient Flow
- Director / Head /Manager / Officer – Quality & Safety
- Director / Head /Manager / Officer – HR & Operations
- Head/Manager – Marketing & Business Development
- Case Manager