Pre-Congress Masterclass: 8th November, 2020
3 Day Congress: 9th - 11th November, 2020
Post-Congress Masterclass: 12th November, 2020

Congress Overview

Congress Overview

Keeping safety in mind, the Patient Experience Excellence Congress returns this year in a Virtual Platform due to corona virus pandemic with exciting new content and a fresh new line-up of top global and regional trendsetters. These diligently selected experts will share their knowledge on innovation in healthcare delivery and how to spark change in the experience era. Experience leaders are in a unique vantage point to share their insights – and the time has come to take lead and help usher in the emerging realm of healthcare revolution.


Central Themes

This year, program will lean more towards understanding experience touch points, the innovation required to break down silos and reinvent pain points, and learn more about new and exciting experience innovations in the following domains:

High reliability: culture & reliability

Quality & Clinical Brilliance

Caregiver Wellbeing & Engagement

Innovation & Digitisation

Patient, Family & Community Empowerment

Healing Facilities

Design Thinking & Co-Creation

Engrained Compassion & Empathy

Metrics & Measurement: Journey Mapping

Nursing Shared Governance Toolkit

Who Should Attend

The conference will gather healthcare decision-makers and innovators who are committed to enhance person-centred care delivery initiatives:

Hospitals & Providers

Public & Private Hospitals | Clinics (Primary, Secondary & Tertiary) |
Ambulatory Services | Rehabilitation Centers | Pharmaceutical

Government & Academia

Health Ministries | Industry Associations | Research Institutes |
Health Authorities | Accreditation Body


Public & Private Insurance Providers

Job Titles

  • Strategic Leaders – President /CEO/COO /CIO/ VP
  • Chief / Director – Nursing
  • Chief Medical Officer
  • Director – Health Informatics/IT
  • Director/Head/Manager/Officer – Patient Experience
  • Patient Care/ Patient Relations/ Patient Service /
  • Patient Engagement / Patient Flow
  • Director / Head /Manager / Officer – Quality & Safety
  • Director / Head /Manager / Officer – HR & Operations
  • Head/Manager – Marketing & Business Development
  • Case Manager