Pre-Congress Masterclass: 8th November, 2020
3 Day Congress: 9th - 11th November, 2020
Post-Congress Masterclass: 12th November, 2020
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Attend Master Class

Attend Masterclass

8th November 2020
HALF DAY MASTERCLASS A
Using Design Thinking to Transform the Patient Experience ( 09:00 – 12:30 )

This is a masterclass for anyone who works in healthcare – whether in a boardroom or at a bedside and believes that the care they and their team deliver could be much more responsive to the needs of patients and their families.

In this interactive and hands-on class you’ll discover what design thinking is, how you can use it to understand the problems that patients and their families face, and how to subsequently use this understanding to redesign care in ways that are more person-centred.

There will be numerous case studies illustrating how design thinking has helped some of the world’s leading hospitals to transform their patient’s experiences, as well as practical exercises that will enable you to practice using design thinking to solve the real-life problems your hospital or clinic faces – such as eliminating missed appointments, improving communication between clinicians and patients, and reducing waiting times.

Learning Outcomes:

As a result of this masterclass you will be able to:

  • Define what design thinking is and describe how and why it can be used to transform the patient experience,
  • Describe each of the individual phases of the design thinking cycle and what takes place during each phase, and
  • Use design thinking to improve patient satisfaction by generating solutions based on a deep understanding of patient needs and experiences.

All masterclass participants will receive an IHLM Certificate of CPD Completion and both paper and electronic copies of the illustrated masterclass handbook

Led By

Benedict A. Stanberry
Principal | IHLM (UK)

8th November 2020
HALF DAY MASTERCLASS B
Optimising Patient Experience Using Telephone, Video and Online Consultations (14:00 – 16:30)

The COVID-19 pandemic has meant that many healthcare providers have turned to telemedicine as a way to ensure patients continue to have access to primary and outpatient care. But how do we ensure that we protect, or even enhance the patient experience, when care is delivered from a distance?

This masterclass is for anyone who is using, or wants to use, telemedicine applications– such as telephone, video and online consultations – to support the triage, treatment and remote management of patients. It will provide anin-depth look at both the advantages of delivering healthcare remotely, as well as the disadvantages and the risks that need to be managed.
There will be many case studies illustrating how telemedicine has been used successfully – both before and during the COVID-19 pandemic – and a significant number of practical guidelines and recommendations that participants can use to immediately improve the quality, safety and patient-centredness of remote consultations.

Learning Outcomes:
As a result of this masterclass you will be able to:

  • Identify the many telemedicine applications that are available today and define the criteria that should be used to select the right application for you and your patients,
  • Describe the types of care that can be delivered safely and effectively using remote consultations, as well as the situations where it should not be used, and
  • Understand how to integrate telemedicine applications within existing workflows and patient pathways to ensure care remains coordinated, collaborative and patient-centred.

All masterclass participants will receive an IHLM Certificate of CPD Completion and both paper and electronic copies of the illustrated masterclass handbook.

Led By

Benedict A. Stanberry
Principal | IHLM (UK)

12th November 2020
HALF-DAY MASTERCLASS A
Care Partner Program from A to Z (09:00 – 12:30)

Every day we host millions of companions (watchers-sitters) overnight in our health care organizations beside our patients. Sometimes they are in an effort to help and learn about the care of their patients; most of the times they are silent observers, ignored by the care givers.

What if we were able to teach them how to give basic to complex care to their patients during their stay in the hospital? We know that “Higher levels of social support are associated with BETTER SELF-MANAGEMENT, and HEALTH OUTCOMES in chronic illness” (Strom 2012; Nicklett & Rosland 2013; Baker 2000 & 2003; Luttik 2005; Zautra 1998; Rosland 2008; Rosland 2010; Krumholz 1998; Griffith 1990, Eaton 1992, Cardenas 1987) and not only this, but also the readmissions of geriatrics population drops by 25% when they have a care giver with them (Journal of the American Society, April 2017).

Care partner is defined as family member or friend appointed by the patient who is included as a member of the care team and accepts mutually-agreed upon patient care responsibilities during and between specific episodes of care.

With the help of a care partner program, our aim is to help companions understand the care of their loved ones, contribute into the care of their loved ones and empower them for the care activities that they will conduct at home after discharge.

Learning Outcomes:

In this Master Class, participants will learn:

  • The “why” for a Care Partner Program along with the evidence base for it,
  • The key components of a Care Partner Initiative,
  • Implementation Steps,
  • Measuring the Impact of a Care Partner Program and
  • Evolving the Concept.

All masterclass participants will receive an IHLM Certificate of CPD Completion and both paper and electronic copies of the illustrated masterclass handbook

Led By

Ilkay Baylam
Assistant Director | Planetree (Turkey)